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 Shipping Policy/Tracking Information
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Once your package ships we will send you a confirmation email with your tracking number. Take the tracking number and click the following link to track your package: Canada Post Tracking
If you still cannot track your order call 416-284-0746 or email sales@premiumpaintball.com
Free Shipping Policy
1. Orders of $200.00 CAD or more Before Tax will receive Free shipping. A flat handling fee of $9.95 plus tax will be charged in place of shipping. This fee covers the cost of insurance and proof of delivery which is required on all shipments.
2. Free shipping Does Not apply to paintballs and items with large dimensional weights, for example gear bags, AirSoft Rifles and some MagFed Paintball Rifles etc…
3. Free shipping only applies to regularly priced items. Any discounted items (e.g. packages, closeouts, sale etc.) are subject to standard Canada Post fees for Expedited Parcels.
4. Shipping to any postal code beginning with and “X” or “A” does not qualify for our free shipping as well as any location in Canada without road access or surrounded by water, and shipping will be based on actual cost to that postal code or location.
5. Free shipping only applies to orders in Canada.
Shipping and Other Information
1. All shipping will be done via Canada Post Expedited Parcel unless otherwise requested.
2. Shipping time frames are approximates only, and are to only be used as a general guide. We will always quote 7-10 business days from date of confirmation to date of delivery for an order, BUT THIS DOES NOT MEAN IT WILL TAKE 10 DAYS TO RECEIVE AN ORDER. IT TYPICALLY TAKES LESS.
If you want exact timeframes for your specific order, please e-mail sales@premiumpaintball.com
3. Tracking numbers are automatically sent to your e-mail when your package ships. Therefore if you haven't received your tracking number, your order has not shipped. Please make sure you are capable of receiving your tracking #. TRACKING #'S ARE ONLY SENT ONCE, AND WE CANNOT RE-SEND THEM! Due to the rise in postal fraud and re-routing of shipments, we cannot provide a tracking number without an order reference #. No exceptions will be made.
4. All packages shipped by Premium Paintball are sent insured. As such all items damaged or lost in shipment are insured and covered by Canada Post. Once a package is received by Canada Post, Premium Paintball is no longer responsible for its delivery or condition as per the Canada Post Act. In the unfortunate event that Canada Post loses or damages your goods, them, not us, are financially and LEGALLY responsible for rectifying the matter.
5. International shipping rates vary from location to location. In order to protect both parties involved, all international orders must be paid for through PayPal. Upon placing your order one of our sales staff will contact you with information to complete the PayPal payment.
6. Substitutions may occur if the manufacturer is back-ordered for a long period of time, the product has been discontinued, or we've been made aware of too many bad reviews on an item. In all cases you'll will receive a similar item worth equal or more money. No substitutions are sent without the permission of the buyer. We contact ALL customers before sending substitutions either by telephone or email.
7. Premium Paintball reserves the right to limit or suspend any promotion running on our website.
8. Any and all returns that Premium Paintball has to pick up from the local post office will incur a $20.00 retrieval fee.
10. Business Days do not include weekends or holidays.
IMPORTANT - International Orders.
Your order may be subject to Import Duties, Taxes and Customs Fees which are levied once your package reaches your country. Premium Paintball does is not responsible for these fees and cannot predict what these particular charges may be. For more information regarding your country's custom policies, please contact your local customs office.
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